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HughesNet FAQs

HughesNet FAQs

General
	1) What is HughesNet^®?
	2) How can I/where can I purchase the HughesNet product?
	3) Do you have a money-back guarantee?
	4) Do I still need a dial-up modem and telephone line?
	5) Are there activities that are not recommended for use with a Satellite Connection?
	6) What is your Fair Access Policy (FAP)?

Speed
	1) How fast are HughesNet services for your home?
	2) What connection speeds will I typically get with HughesNet?
	3) What is transmission latency?

Installation
	1) Why is there a requirement that the HughesNet system be professionally installed?
	2) Can the HughesNet certified installer hook up my home network?
	3) How quickly will I be up and running?
	4) What can I expect at the time of installation?

Compatibility
	1) What are the computer system requirements for HughesNet?
	2) Is HughesNet compatible with my Mac?
	3) Can I use HughesNet to run a small network?
	4) Can I use a PCMCIA card adapter for my laptop?
	5) Can I run a VPN over HughesNet?
	6) Why does the service slow down when used in conjunction with a VPN?
	7) Can I put this system on a boat or in an RV?

Satellite TV
	1) If I already have DIRECTV or DISH network service, do I need to get a new dish for HughesNet?
	2) I have DIRECTV / DISH network service already. Will this be on the same bill? Any special deals?

Ordering
	If I order HughesNet today, will you bill my credit/debit card today?

Customer Care
	I’m a home user of the HughesNet service. How can I contact Customer Support when I have a question or problem?

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