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HughesNet FAQs

HughesNet FAQs

General
  1) What is HughesNet®?
  2) How can I/where can I purchase the HughesNet product?
  3) Do you have a money-back guarantee?
  4) Do I still need a dial-up modem and telephone line?
  5) Are there activities that are not recommended for use with a Satellite Connection?
  6) What is your Fair Access Policy (FAP)?
 
Speed
  1) How fast are HughesNet services for your home?
  2) What connection speeds will I typically get with HughesNet?
  3) What is transmission latency?
 
Installation
  1) Why is there a requirement that the HughesNet system be professionally installed?
  2) Can the HughesNet certified installer hook up my home network?
  3) How quickly will I be up and running?
  4) What can I expect at the time of installation?
 
Compatibility
  1) What are the computer system requirements for HughesNet?
  2) Is HughesNet compatible with my Mac?
  3) Can I use HughesNet to run a small network?
  4) Can I use a PCMCIA card adapter for my laptop?
  5) Can I run a VPN over HughesNet?
  6) Why does the service slow down when used in conjunction with a VPN?
  7) Can I put this system on a boat or in an RV?
 
Satellite TV
  1) If I already have DIRECTV or DISH network service, do I need to get a new dish for HughesNet?
  2) I have DIRECTV / DISH network service already. Will this be on the same bill?
Any special deals?
 
Ordering
  If I order HughesNet today, will you bill my credit/debit card today?
 
Customer Care
  I’m a home user of the HughesNet service. How can I contact Customer Support when I have a question or problem?
 


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